Statistics Act, 1999
R 385
Civilian Secretariat for Police Service Act, 2011 (Act No. 2 of 2011)RegulationsCivilian Secretariat for Police Service Regulations, 2016Chapter 5 : Complaints17. Lodgement of a complaint |
| (1) | A member of the public or a member of police service who wishes to lodge a complaint with the Secretary or a head of a provincial secretariat must do so in writing. |
| (2) | A member of the public or a member of the police may lodge a complaint on behalf of another person, provided that the person on whose behalf a complaint is lodged consents thereto in writing |
| (3) | The requirement of consent shall not apply if the person on whose behalf a complaint is lodged is for some reason of legal incapacity unable to do so, or where the Secretary or a head of a provincial secretariat has, in his or her sole discretion, authorised a deviation from this requirement. |
| (4) | A complaint must be signed by a person who is lodging a complaint and the complainant or his or her representative must— |
| (a) | provide his or her full name, identity number and contact details; |
| (b) | specify the nature of the complaint and the basis for the allegation; |
| (c) | provide relevant information on the complaint; and |
| (d) | specify the nature of recourse sought by the complainant. |
| (5) | A written complaint must be lodged at the Office of the Secretary or at the office of the head of a provincial secretariat. |
| (6) | A written acknowledgement of receipt of the complaint must be issued within five working days from date of receipt of the complaint. |
