All institutions established or recognised under the Act and all structures established as a result of any requirement of the Act, must on an annual basis report to the Department on the following matters:
| (a) |
Type of products and services provided; |
| (b) |
Number of co- operatives supported or serviced by the institution with reference to - |
| (ii) |
names and levels of co- operative; |
| (iii) |
type of service rendered; |
| (iv) |
cost of service type; and |
| (v) |
total cost per co- operative; |
| (c) |
Information on geographical spread of co- operatives supported |
| (d) |
Customer satisfaction; |
| (e) |
Number of staff members involved with the support; |
| (f) |
Competency of staff delivering services; |
| (g) |
Training provided to staff delivering services; and |
| (h) |
Proposed new products and services |
The National Apex Co- operative must on an annual basis report on the status of the cooperative movement, the various levels or forms and kinds of co- operatives and the categories of primary co- operatives.
The Department must evaluate asses and determine the impact of the exercise of powers, the performance of functions, the execution of duties and the operational efficiency of all structures established and recognised in terms of this Act.
Special Investigating Units and Special Tribunals Act, 1996
