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Community Schemes Ombud Service Act, 2011 (Act No. 9 of 2011)

Chapter 2 : Community Schemes Ombud Service

35. Independence of Service

 

(1) All Service employees must act independently and impartially in making decisions with regard to the resolution of disputes.

 

(2) Once an application is referred to an adjudicator, an ombud plays no role in relation to the substance of the dispute or the outcome sought by the applicant.