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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 2 : Fundamental Consumer Rights

Part G : Right to fair, just and reasonable terms and conditions

50. Written consumer agreements

 

 

1) The Minister may prescribe categories of consumer agreements that are required to be in writing.

 

2) If a consumer agreement between a supplier and a consumer is in writing, whether as required by this Act or voluntarily—
a) it applies irrespective of whether or not the consumer signs the agreement; and
b) the supplier must provide the consumer with a free copy, or free electronic access to a copy, of the terms and conditions of that agreement, which must—
i) satisfy the requirements of section 22; and
ii) set out an itemised break-down of the consumer’s financial obligations under such agreement.

 

3) If a consumer agreement between a supplier and a consumer is not in writing, a supplier must keep a record of transactions entered into over the telephone or any other recordable form as prescribed.