| 1) |
When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to— |
| a) |
the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services; |
| b) |
the performance of the services in a manner and quality that persons are generally entitled to expect; |
| c) |
the use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services; and |
| d) |
the return of any property or control over any property of the consumer in at least as good a condition as it was when the consumer made it available to the supplier for the purpose of performing such services, |
having regard to the circumstances of the supply, and any specific criteria or conditions agreed between the supplier and the consumer before or during the performance of the services.
| 2) |
If a supplier fails to perform a service to the standards contemplated in subsection (1), the consumer may require the supplier to either— |
| a) |
remedy any defect in the quality of the services performed or goods supplied; or |
| b) |
refund to the consumer a reasonable portion of the price paid for the services performed and goods supplied, having regard to the extent of the failure. |
Immigration Act, 2002
