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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 2 : Fundamental Consumer Rights

Part I : Supplier’s accountability to consumers

67. Return of parts and materials

 

 

1) When a supplier is authorised to perform any service to any goods or property belonging to or ordinarily under the control of the consumer, the supplier must—
a) retain any parts or components removed from any goods or property in the course of any repair or maintenance work;
b) keep those parts or components separate from parts removed from other goods or property; and
c) return those parts or components to the consumer in a reasonably clean container,

unless the consumer declined the return of any such parts or materials.

 

2) This section does not apply to any substance, parts or components that are required—
a) in terms of any warranty under which the work was carried out, to be returned to, or disposed of at the direction of, the producer or distributor;
b) in terms of any insurance claim under which the work was carried out, to be returned to, or disposed of at the direction of, the insurer; or
c) in terms of any public regulation, to be recovered or disposed of in a safe manner in the interests of environmental safety or public health and safety.