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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Notices

Guidelines to be followed by the National Consumer Commission in assessing applications for accreditation of consumer protection groups in terms of section 78 of the Consumer Protection Act 68 of 2008 (The CPA)

Part A

4. Enforcement Action

 

4.1. Section 78(1) of the CPA empowers an accredited consumer protection group to;
4.1.1. Commence or undertake any act to protect the interest of a consumer individually or of consumers collectively in any matter or before any forum contemplated in the CPA.
4.1.2. Intervene in any matter before any forum contemplated in the CPA, if the interests of the consumer represented by that group are not adequately represented in that forum.

 

4.2. In addition to the above section, an accredited consumer group is also empowered in terms of section 78(2) of the CPA to direct a general stated concern or complaint to the NCC in respect of any matter within the purpose of the CPA.