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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Consumer Advisory Panel Regulations, 2023

3. Establishment and Functions of the Panel

 

(1) The Authority hereby establishes the Consumer Advisory Panel in terms of section 71 of the Act to advise the Authority on matters relating to consumer issues in the Republic.

 

(2) The functions of the Panel shall include the following:
(a) preparation and submission of quarterly and annual advisory reports to the Authority, on consumer related issues resulting from the usage of electronic communications, broadcasting, and postal services, which include:
(i) critical concerns affecting consumers with particular emphasis on persons with disabilities, senior citizens, women, youth, and people living in underserviced areas; and
(ii) research on issues affecting consumers and report findings.
(b) providing a consumer perspective through commentary on relevant Regulations and regulatory projects when published for public comment;
(c) liaising and engaging with consumers on a quarterly basis to understand consumer perspectives on issues impacting the electronic communications, broadcasting and postal services sectors; and
(d) preparing the Panel’s annual plan and budget for approval by Council.
(e) reporting quarterly and annually to Council through the Panel's Chairperson on activities and findings for the year.