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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Numbering Plan Amendment Regulations, 2020

6A.

 

(1) Churn rate must be calculated by taking the quantity of numbers that have not initiated a revenue generating activity from the services of a licensee for sixty (60) consecutive calendar days and divide this quantity by the quantity of active numbers at the beginning of the defined timeframe.

 

(2) Churned mobile numbers must be quarantined for a period one (1) month before being placed into the pool of available numbers.

 

(2A) Licensees must, on request and at a cost, provide a list of numbers that have been placed into quarantine as per sub regulation (2).

 

(3) Upon thirty (30) consecutive calendar days in which a subscriber has not initiated a revenue generating activity, a licensee must notify the subscriber of the intended withdrawal. The subscriber must be afforded a grace period of thirty (30) consecutive calendar days to object to the withdrawal notice by means of a revenue generating activity.

 

(3A) In the event a subscriber anticipates that their assigned mobile number may be inactive for more than sixty (60) consecutive calendar days, licensees must provide an option, at a cost, for the subscriber to apply for an exemption from sub regulation (3) and retain use of the mobile number.

 

(3B) The option for an exemption and retention of a mobile number, as per sub regulation (3A) must be valid for 183 consecutive days, from its date of activation.

 

(3C) Sub regulation (3) does not apply to subscribers on a postpaid service plan.

 

(4) Should a subscriber object to the withdrawal as per sub regulation (3), the licensee must abandon the withdrawal and subsequent deactivation of the number\s.

 

[Regulation 6A substituted by section 2 of the Numbering Plan Fourth Amendment Regulations, 2023, Notice No. 2039, GG49329, dated 21 September 2023: effective 21 September 2023]