Acts Online
GT Shield

Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Compliance Procedure Manual Regulations, 2011

Forms

Form 12A : Complaints Report

 

FORM 12A

 

COMPLAINTS REPORT

 

(ECS, ECNS, BS)

 

This Form should be submitted in accordance with the End-User and Subscriber Service Charter Regulations and Code of Conduct ECS and ECNS Licensees and Code of Conduct for Broadcasters published in terms of sections 69(3) and 54(1) of the Act.

 

This Form should be submitted bi-annually in accordance with the Licensee's Financial Year.

 

1. Licence information

Name of Licensee

 

Licence/s held

 

Registration or ID Number

 

Date submitted

 

Period under review

 

 

2. Licensees' Point of Contact for Complaints:

Name

 

Designation

 

Phone

 

Email

 

Website

 

 

3. Complaints Report

 

3.1 Complaints Received and Resolved

Type* of Complaint

Month 1

Month 2

Month 3

Month 4

Month 5

Month 6

Average Time

For Resolution

(per type)

Type 1






Type 2






Type 3






Type 4






Average Time For Resolution (per month)






* Specify service to which complaint relates.

 

3.2 Pending/Escalated Complaints to the Authority or to an Industry Repesentative Body (IRB)

 

Reference

number

Complainants and

Licensee Details

Description of

Complaint

Date of

Receipt

Date of

Response















 

4. Attach a copy of the complaints procedures published by your organisation and indicate on the cover page where they have been published (i.e. website, shops, etc.)

 

5. I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct.

 

6. Signature

 

Signature

 

 

 

 

Designation

 

 

Date