Supreme Court Act, 1959
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsCompliance Procedure Manual Regulations, 2011FormsForm 7A : Code of Conduct for ECS and ECNS |
FORM 7A
CODE OF CONDUCT FOR ECS AND ECNS
(I-ECNS, C-ECNS, I-ECS and C-ECS)
This Form should be submitted in accordance with the Regulations in respect of the Code of Conduct for ECS and ECNS Licensees published in terms of sections 69(1) of the Act.
This Form should be submitted bi-annually in accordance with the Licensees Financial Year.
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Name of Licensee
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Licence/s held
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Date submitted
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Period under review
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Website where CoC pubished
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Section A
| 1. | Licensee to complete the form below and confirm that the requirements have been addressed in respect of the licensee's abridged version of the Code of Conduct and any other supporting documentation (where applicable) to be provided by the licensee |
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Mark with an "X" where applicable
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Code of Conduct Requirements |
Description of how a licensee has complied with these requirements |
Provide information |
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Publication of Code |
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Use of official languages |
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Inform customers about their rights |
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Inform customers of broad range of services/products
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Publication of applicable tariffs and fees |
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Contract terms and conditions |
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Protection of consumer and credit practices |
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Complaint handling process and procedure |
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Applicable remedies for defective products |
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Operation/implementation and evaluation process |
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Afrikaans
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XiTsonga
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English
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SeTswana
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IsiNdebele
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TshiVenda
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SePedi
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IsiXhosa
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SeSotho
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IsiZulu
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IsiSwati
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| 3. | Total number of languages available: |
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| 4. | I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct. |
| 5. | Signature |
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Signature
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Designation
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Date
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