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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Compliance Procedure Manual Regulations, 2011

Forms

Form 7A : Code of Conduct for ECS and ECNS

 

FORM 7A

 

CODE OF CONDUCT FOR ECS AND ECNS

 

(I-ECNS, C-ECNS, I-ECS and C-ECS)

 

This Form should be submitted in accordance with the Regulations in respect of the Code of Conduct for ECS and ECNS Licensees published in terms of sections 69(1) of the Act.

 

This Form should be submitted bi-annually in accordance with the Licensees Financial Year.

 

Name of Licensee

 

Licence/s held

 

Date submitted

 

Period under review

 

Website where CoC pubished

 

 

 

Section A

 

1. Licensee to complete the form below and confirm that the requirements have been addressed in respect of the licensee's abridged version of the Code of Conduct and any other supporting documentation (where applicable) to be provided by the licensee

Mark with an "X" where applicable

 

Code of Conduct Requirements

Description of how a licensee has complied with these requirements

Provide information

 

 

Publication of Code

 

 

Use of official languages

 

 

Inform customers about their rights

 

 

Inform customers of broad range of services/products

 

 

 

Publication of applicable tariffs and fees

 

 

Contract terms and conditions

 

 

Protection of consumer and credit practices

 

 

Complaint handling process and procedure

 

 

Applicable remedies for defective products

 

 

Operation/implementation and evaluation process

 

2.

 

 

 

 

Afrikaans

 

 

XiTsonga

 

 

 

 

 

English

 

 

SeTswana

 

 

 

 

 

IsiNdebele

 

 

TshiVenda

 

 

 

 

 

SePedi

 

 

IsiXhosa

 

 

 

 

 

SeSotho

 

 

IsiZulu

 

 

 

 

 

IsiSwati

 

 

 

3. Total number of languages available:

 

 

 

 

 

4. I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct.

 

5. Signature

 

Signature

 

 

 

 

Designation

 

 

Date