Statistics Act, 1999
R 385
"service charter"
means a document, developed by a licensee after consultation with its staff, subscribers and end-users which sets out the standards of service subscribers and end-users can expect and is a performance measurement and accountability tool that focuses on subscriber and end-user service outcomes;
[Definition amended by section (1)(t) of the Electronic Communications Amendment Act, 2014 (Act No. 1 of 2014)]
