Statistics Act, 1999
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201613. Alternative Dispute Resolution (ADR) |
| (1) | A complaint may be referred to the Authority's alternative dispute resolution should a licensee not be able to resolve the complaint in terms of regulation 12. |
[Regulation 13(1) substituted by regulation 7 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]
| (2) | The ADR may be chaired by a Councillor or other suitably designated person/s. |
| (3) | The ADR will address complaints on a national basis. |
| (4) | The Authority will inform parties of the venue and time when an ADR session will take place. |
| (5) | The outcome of an ADR session is the final step in the complaints resolution process facilitated by the Authority, unless non-compliance has been recognized. |
