Statistics Act, 1999
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 20166. International roaming |
| (1) | A licensee must send a welcome message to an end-user roaming internationally via SMS or any agreed method with the following information: |
| (a) | service care contact details; |
| (b) | voicemail retrieval number and applicable rates; |
| (c) | roaming networks available; |
| (d) | charges applicable to incoming and outgoing voice, data services and SMS's; and |
| (e) | summary of the terms and conditions for roaming. |
| (2) | A licensee must ensure that all of the terms and conditions, including deposits, credit limits and tariffs in respect of international roaming are: |
| (a) | sent to an end-user upon activation of international roaming; |
| (b) | stated clearly in simple language on the licensee's website and must be easily accessible. |
| (3) | A licensee must send the terms and conditions via an agreed method with an end-user who activates international roaming. |
