Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Regulations

Purchase

(1)	Within five days of receiving the response from the provider, the complainant may submit a reply to the registrant's response to the provider, which the provider must forward to the registrant.

[Regulation 19(1) substituted by regulation 10(a) of Notice No. 1246, GG 41237, dated 10 November 2017]

(2)	If a reply is submitted it must be submitted in paper and electronic format and comply with a provider’s supplementary procedure.

(3)	Upon the expiry of the five days, but no later than two days thereafter, the provider will inform the Authority to conduct informal mediation in accordance with regulation 19A.

[Regulation 19(3) substituted by regulation 10(b) of Notice No. 1246, GG 41237, dated 10 November 2017]