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Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Regulations

Alternative Dispute Resolution Regulations

Chapter III : Alternative Dispute Resolution Procedure

30. Communication of decision to parties

 

(1) Within three days after receiving the decision from the adjudicator, the provider must communicate the full text of the decision to each party and the Authority.

 

(2) After five days of notifying the parties and the Authority of the decision, the provider shall forward the decision to the second level domain administrator.

 

(3) Upon receiving the decision from the provider, the second level domain administrator shall wait a further five days before implementing the decision.

 

(4) The second level domain administrator shall implement the decision within two days after the expiry of the five-day waiting period.

 

(5) A decision must be published in full except those parts ruled to be confidential by an adjudicator.