Films and Publications Act, 1996 (Act No. 65 of 1996)

Procedures

Purchase

(1)	A complaint to the FPB should preferably be in writing but an oral complaint in person or by telephone may be accepted –

(a)	if it is not possible for a person who wishes to report a complaint to reduce it to writing;

(b)	if it is not possible for a complainant to send a written complaint to the FPB; or

(c)	if the complaint concerns an urgent matter making it inadvisable to insist on a written complaint.

(2)	An oral complaint must be reduced to writing by the member of staff, as duly designated, on a form which substantially corresponds with the form provided for in Annexure A to these Procedures.