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R 385
Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)Codes of ConductAmendment of the General Code of Conduct for Authorised FSPs and Representatives, 2020Part V : Contacting of client |
6. | A provider must— |
(a) | in making contact arrangements, and in all communications and dealings with a client, act honourably, professionally and with due regard to the convenience of the client; and |
(b) | at the commencement of any contact, visit or call initiated by the provider, explain the purpose thereof and at the earliest opportunity, provide the information referred to in section 5. |