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Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)

Regulations

Code of Practice for the South African Postal Industry, 2012

6. Resolution of Disputes/Complaints between Operators

 

(1) Where there is a dispute between operators (in terms of this code or relevant legislation and regulations governing the Postal Industry), they must firstly attempt to settle the dispute;

 

(2) Should no satisfactory resolution be attained, the parties may approach ICASA;

 

(3) Should the matter not be resolved, ICASA will refer the matter to the CCC for adjudication.