Statistics Act, 1999
R 385
Postal Services Act, 1998 (Act No. 124 of 1998)Regulations setting out the Minimum Customer Care Standards and Complaints Handling Procedure5. Complaints escalated to the Authority by Customers |
| 5.1 | General Requirements |
| a) | Complainants must first give SAP0 an opportunity to resolve their complaints before they approach the Authority. |
| b) | In the event that the complainant is not satisfied with the outcome, he/she may approach the Authority for the resolution of the dispute. |
| c) | In the event that a dispute is not resolved by the Authority within 21 days, it shall be referred to the Complaints and Compliance Committee in accordance with Section 17 (H) of the ICASA Act No. 13 of 2000 as amended. |
