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Private Security Industry Regulation Act, 2001 (Act No. 56 of 2001)

Regulations

Code of Conduct for Security Service Providers, 2003

Chapter 3 : Provisions regarding certain Categories and Classes of Security Service Providers and Different Types of Security Services

20. Security service providers installing, servicing or repairing security equipment or performing certain functions regarding monitoring devices

 

(1) A security service provider installing, servicing or repairing security equipment—
(a) must perform all his or her functions in a reasonable, trustworthy and competent manner;
(b) may not install, service or repair any security equipment if the client's possession or use thereof, is or will be unlawful;
(c) must make reasonable enquiries, if reasonably necessary in the circumstances, to verify the lawfulness of a client's possession and use of security equipment as contemplated in paragraph (b);
(d) may not install, service, repair or modify any security equipment if he or she would act unlawfully in doing so;
(e) may only install security equipment if it has been acquired in a lawful manner by him or her or by the client, as the case may be;
(f) may not install security equipment if he or she knows or should reasonably know that it is faulty, untrustworthy or defective, or that it poses an unreasonable risk to the legitimate interests of the client or any other person;
(g) must, when he or she installs security equipment, provide the client with all information reasonably necessary in regard to the care of and the effective use of the security equipment, unless the client is already in possession of such information;
(h) must take all reasonable steps necessary in the circumstances to eliminate or minimise any risk of harm to a client as a result of the service rendered by him or her;
(i) may not perform any act, unless duly authorised thereto, that compromises or may probably compromise the security of a client or any other person entitled to security;
(j) may only provide information or training or impart skills concerning the operation, installation, repair or servicing of security equipment to a person who is registered as a security service provider, enrolled to receive training at a security training establishment, or is otherwise entitled to have access to such information, training or skills;
(k) may not make a misrepresentation to a client regarding any security equipment provided to the client by him or her; and
(l) must without undue delay, officially report to the Service the unlawful possession or use of security equipment by any person that he or she is aware of.

 

(2) A security service provider manufacturing, importing, distributing, advertising, possessing or using a monitoring device—
(a) may only manufacture, import, distribute, advertise, possess or use a monitoring device in compliance with all applicable legal provisions;
(b) must keep proper records as may be prescribed in terms of the Act;
(c) must submit information to the Authority on all transactions regarding monitoring devices as may be prescribed in terms of the Act;
(d) may not supply a monitoring device to any person if the identity and sufficient contact particulars of such person as well as the identity and sufficient contact particulars of the end user thereof are not confirmed in writing to him or her before he or she supplies such a monitoring device;
(e) may not supply a monitoring device to any person if such person's possession or use thereof and the possession or use thereof by the end user, is or will be unlawful;
(f) must make reasonable enquiries, if reasonably necessary in the circumstances, to verify the lawfulness of a person's possession and use of a monitoring device as contemplated in paragraph (e), as well as the accuracy of any relevant information provided by the client to him or her; and
(g) must comply, with the necessary changes, with the provisions of regulation 15(a), (b), (c), (d), (e), (f), (g), (h), (i), (j) and (k), and regulation 17(d) and (e).