For an account to be investigated, the complainant must pay an amount of R500 plus VAT, which will be refunded if an adjustment to the account is made.

Investigations into accounts are to be undertaken by a person appointed by the President of the Council.

Bills of costs

10% of the adjusted account allowed, with a minimum of R500 plus VAT per account, payable by the registered person to the Council.

If a hearing is held, a further 5% of the adjusted account will be payable.

Adjustment of account

If the original account has not been paid by the complainant, the registered person must issue an adjusted account.

In a case where the complainant has paid the original account, the registered person must issue an adjusted account and repay the amount due to the complainant within 30 day of the date of the decision of the investigator.