The Protection from Harassment Act, 2011 (Act No. 17 of 2011) provides protection to victims of harassment by affording them the right to apply for a protection order as an effective remedy against harassment . In order to achieve this purpose, members have certain powers and responsibilities to ensure that proper protection is afforded to the victims.

The purpose of this instruction is to provide clear direction to a member on how to respond to a complaint of harassment in order to comply with the obligations imposed upon a member in terms of the Act.