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Public Administration Management Act (Act No. 11 of 2014)

Chapter 5 : Information and Communication Technologies

14. Use of Information and Communication technologies in public administration

 

The head of an institution must—

(a) acquire and use information and communication technologies in a manner which—
(i) leverages economies of scale to provide for cost effective service;
(ii) ensures the interoperability of its information systems with information systems of other institutions to enhance internal efficiency or service delivery;
(iii) eliminates unnecessary duplication of information and communication technologies in the public administration; and
(iv) ensures security of its information systems;
(b) use information and communication technologies to develop and enhance the delivery of its services in the public administration;
(c) align the use by staff of information and communication technologies to achieve optimal service delivery; and
(d) promote the access to public services through the use of information and communication technologies.