Older Persons Act, 2006
R 385
Public Protector Act, 1994 (Act No. 23 of 1994)RulesAmendment Rules relating to Investigations by the Public Protector and Matters Incidental thereto, 2020Chapter 3 : Lodging Complaint with Public Protector4. Manner of lodging complaint |
| (1) | A person may lodge a complaint with the Public Protector— |
| (a) | orally, over the telephone or in person, during office hours, at any of the offices and service points of the Public Protector or any office designated by the Public Protector; |
| (b) | by completing the complaints form, contained in Annexure A to these Rules, which shall be available during office hours at the offices of the Public Protector and any office designated by the Public Protector; |
| (c) | by completing online the complaints form available on the website of the Public Protector; and |
| (d) | in writing, by means of a letter or statement addressed to the Public Protector at the contact details contained in Annexure B to these Rules. |
| (2) | The Public Protector shall, without charging any fee, assist a complainant to reduce an oral complaint to writing and verify the correctness thereof with the complainant. |
| (3) |
| (a) | A complainant may lodge a complaint in any of the official languages referred to in section 6 of the Constitution. |
| (b) | The Public Protector shall ensure that a complaint lodged in any other official language is translated into English as the language of record. |
| (4) | The Public Protector may, if he or she deems it fit, in any particular matter require that a complaint lodged be made under oath or affirmation. |
