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Table of Contents
Public Protector Act, 1994 (Act No. 23 of 1994)
Notice No. 2012 of 1994
Act
Preamble
1. Definitions
1A. Establishment and appointment
2. Remuneration, vacancies in office and other terms and conditions of employment by Public Protector
2A. Appointment, remuneration and other terms and conditions of employment, vacancies in office and removal from office of Deputy Public Protector
3. Staff of Public Protector
4. Finances and accountability
5. Liability of Public Protector
6. Reporting matters to and additional powers of Publilc Protector
7. Investigation by Public Protector
7A. Entering upon premises by the Public Protector
8. Publication of findings
9. Contempt of Public Protector
10. Compensation for expenses
11. Offences and penalties
12. Repealed
13. Application of Act
14. Repeal of laws
15. Short title
Rules
Amendment Rules relating to Investigations by the Public Protector and Matters Incidental thereto, 2020
Notice No. 945 of 2018
Chapter 1 : Definitions
1. Definitions
Chapter 2 : Purpose of Rules
2. Purpose of Rules
Chapter 3 : Lodging Complaint with Public Protector
3. Service points where complaint may be lodged
4. Manner of lodging complaint
5. Information required when lodging complaint
6. Manner of submitting complaints to Public Protector
7. Confidentiality of information
Chapter 4 : Processing of Complaint lodged with Public Protector
8. Delivery of documents and notices
9. Procedure followed after lodging complaint
10. Decision of Public Protector relating to late lodging of complaint
11. Refusal of Public Protector to investigate complaint
12. Advising complainant about appropriate remedies
13. Referral of complaint to, or by, public bodies or authorities
Chapter 5 : General aspects relating to Investigation of Complaint lodged with Public Protector
14. Format of investigation
15. Reporting of state institutions to executive authorities or Parliament, as the case may be
16. Legal assistance during investigation
17. Circumstances under which Public Protector will request assistance from state institutions
18. Request for assistance by Public Protector
19. Informing parties of assistance by state institutions
Chapter 6 : Conducting Preliminary Investigation
20. Deciding on preliminary investigation
21. Procedure after conclusion of preliminary investigation
Chapter 7 : Compliance with Information Requests and Timeframes of Public Protector
22. Responsibility of state institutions to co-operate with Public Protector
23. Attaining co-operation during investigations
24. Refusal or failure to co-operate with Public Protector
25. Contempt of the Public Protector
Chapter 8 : Conducting of Proceedings before Public Protector
26. Scope of Chapter
27. Circumstances under which Public Protector conducts proceedings
28. Notice of proceedings
29. Failure to participate in proceedings
30. Persons allowed to attend proceedings
31. Nature of proceedings
32. Procedures before commencement of proceedings
33. Procedures at commencement of proceedings
34. Procedures during proceedings
35. Conditions for joining, substituting or adding parties to proceedings
36. Consolidation of complaints
Chapter 9 : General Aspects in Resolving Complaints
37. Complaint resolution processes and techniques
38. Facilitation of resolution
39. Implementation of resolution
Chapter 10 : Conclusion of Complaint
40. Conclusion of complaint
41. Affording opportunity to complainant to make representations before finalising complaint
42. Adverse findings of Public Protector
43. Monitoring of agreement and remedial action to be taken
44. Grounds for requesting internal review for decision to close an investigation or refuse to investigate a complaint
Chapter 11 : General Provisions
45. Recording of proceedings and investigation
46. Language used during proceedings and investigation
47. Contact particulars of Public Protector and Customer Care Service
48. Short title and commencement
Annexures
Annexure A : Public Protector Complaint Form
Annexure B : Contact details of Public Protector
Annexure C : Subpoena
Annexure D : Authorisation to serve subpoena
Annexure E : Notice of proceedings
Notices
[Repealed] Determination of the Salaries and Allowances of the Public Protector
Notice No. 359 of 2020
Schedule 1 : Remuneration levels with effect 1 July 2019 of the Public Protector
[Repealed] Determination of the Remuneration of the Deputy Public Protector
Notice No. 1332 of 2020
Schedule 1 : Remuneration of the Deputy Public Protector
[Repealed] Determination of the Salaries and Allowances of the Public Protector and Deputy Public Protector
Proclamation No. 29 of 2021
Schedule : Salaries and Allowances, with effect 1 April 2020, of the Public Protector and Deputy Public Protector
Determination of the Salaries and Allowances of the Public Protector and Deputy Public Protector
Notice No. 2672 of 2022
Schedule : Salaries and Allowances, with effect 1 April 2021, of the Public Protector and Deputy Public Protector
Determination of the Salaries and Allowances of the Public Protector and Deputy Public Protector: 2022/2023
Notice No. 3914 of 2023
Schedule: Salaries and Allowances, with effect 1 April 2022, of the Public Protector and Deputy Public Protector
Chapter 2 : Purpose of Rules
Purchase
2. Purpose of Rules
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