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Road Accident Fund Act, 1996 (Act No. 56 of 1996)

Board Notices

Road Accident Fund Language Policy

8. Roles and Responsibilites

 

8.1 Language Unit must:

 

8.1.1 Advise the CEO or Board on the development, adoption and implementation of the Language Policy.
8.1.2 Regulate, monitor and assess the use of official languages.
8.1.3 Monitor and assess compliance with the Language Policy.
8.1.4 Compile and submit a report to the Minister and to the Pan South African Language Board.
8.1.5 Promote parity of esteem and equitable treatment of official languages of the Republic and facilitate equitable access to services and information of the RAF.
8.1.6 Promote good language management within the-RAF.
8.1.7 Display at all RAF offices, a summary of this policy in such a manner that it can be read by the public.

 

8.2 ICT is responsible for:

 

8.2.1 The implementation of a Language Policy will increase the demand for translation and editing work and interpreting services, especially in the indigenous languages; therefore ICT should avail Human Language Technology applications (e.g. machine-assisted translation, translation memories, and spellcheckers), which will play a major supporting role in the language facilitation activities.

 

8.3 Compliance Unit shall:

 

8.3.1 Conduct regular reviews to ensure optimum compliance with this policy.
8.3.2 Assist and ensure publication of this policy in the Gazette, 90 days after its adoption.

 

8.4 Complaints Unit shall:

 

8.4.1 Receive, investigate and resolve any complaints by members of the public regarding the use of official languages and report to Language Unit.

 

8.5 Chief Marketing Officer

 

8.5.1 Establish the Language Unit.
8.5.2 Provide human resources, administrative resources and other resources necessary for the effective functioning of the unit.
8.5.3 Provide human resources and administrative resources to the Call Centre.

 

8.6 Other RAF officials

 

8.6.1 All officials of the RAF shall, in respect of their respective areas of responsibility, comply with this policy.