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Social Housing Act, 2008 (Act No. 16 of 2008)

Regulations

Social Housing Regulations

Chapter 3 : Compliance monitoring

12. Internal review

 

(1) A social housing institution or any person directly affected by a decision of the Regulatory Authority may, in writing and within 60 days of such a decision, request the Regulatory Authority to review the decision.

 

(2) The request contemplated in subregulation (1) must—
(a) detail the decision against which the internal review is lodged;
(b) state the grounds upon which the internal review is based;
(c) include a proposal on an appropriate solution which will adequately address the matter;
(d) contain the full particulars of the aggrieved social housing institution or person, which particulars must include—
(i) full registered name of social housing institution or person, as the case may be;
(ii) identity number, in the case of a person; and
(iii) postal · address, facsimile and telephone numbers of the aggrieved social housing institution or person, as the case may be; and
(e) contain any other information pertinent to the matter.

 

(3) A request contemplated in subregulation (1) must be submitted to the Regulatory Authority in the following manner:
(a) Post: Social Housing Regulatory Authority

Postnet Suite 240

Private Bag X30500

Houghton

2041;

(b) Hand delivery: Ground Floor, Building B

Sunnyside Office Park

32 Princess of Wales

Terrace Parktown,

Johannesburg,2193

(c) facsimile: 086 720 2484
(d) electronic mail: [email protected]

 

(4) The Regulatory Authority must, immediately upon receipt of a request, refer the matter to the Council.

 

(5) The Regulatory Authority must acknowledge receipt of the request within 7 days of receiving the request.

 

(6) The Council must consider the matter and may summarily deal with the matter or, where appropriate, call for documentation or oral presentations in order to consider the matter.

 

(7) The Council must, within 90 days of rece1v1ng the request from the Regulatory Authority, confirm or substitute the decision of the Regulatory Authority, and must ensure that the necessary notice, instructions and appropriate reasons be given to the Regulatory Authority and the social housing institution concerned.