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South African Human Rights Commission Act, 2013 (Act No. 40 of 2013)

Notices

South African Human Rights Commission Complaints Handling Procedures

Chapter 3 : Lodging Complaints

9. Format of lodging a complaint

 

(1) A complaint to the Provincial Manager should preferably be in writing but an oral complaint in person or by telephone may be accepted—
(a) if it is not possible for a person who wishes to report a complaint to reduce it to writing;
(b) if it is not possible for a complainant to send a written complaint to the Provincial Manager; or
(c) if the complaint concerns an urgent matter making it inadvisable to insist on a written complaint.

 

(2)

(a) An oral complaint must be reduced to writing by the Data Capturer or member of staff, as duly designated, on a form which substantially corresponds with the form provided for in Annexure A to these Procedures.
(b) The Data Capturer or member of staff, as duly designated, must, after an oral complaint has been reduced to writing in terms of paragraph (a), verify the correctness thereof by reading it back to the complainant and make amendments, if necessary.
(c) The Data Capturer or member of staff, as duly designated, must keep a full written record of the process followed in terms of this subarticle.

 

(3) The Data Capturer or member of staff, as duly designated, must, where a complainant has difficulty to communicate or to submit a complaint due to a disability, language barrier or any other reason, render the necessary assistance to reduce the complaint to writing on a form which substantially corresponds with the form provided for in Annexure A to these Procedures.

 

(4) Save for the provisions contained in subarticles (1) and (3), a complaint must be submitted by means of—
(a) a written complaint on a form which substantially corresponds with the form provided for in Annexure A to these Procedures; or
(b) a written communication containing the information contemplated in article 7 of these Procedures.