Tourism Act, 2014 (Act No. 3 of 2014)

Chapter 5 : Designation of Tourism Complaints Officer

Purchase

(1)

(a)	The Tourism Complaints Officer may on his or her own initiative or in response to a proposal from persons conducting business within a particular tourism sector, recommend to the Minister—

(i)	the accreditation of a particular scheme or arrangement established by or for a particular tourism sector to resolve tourist complaints; and

(ii)	the person responsible for the implementation of the scheme or arrangement.

(b) Before making the recommendation the Tourism Complaints Officer, must—

(i)	consult persons conducting business within the particular tourism sector;

(ii)	publish particulars of the proposed scheme or arrangement and of the proposed accreditation for public comments;

(iii)

consider any comments received; and

(iv)	where appropriate, make any adjustments to the proposed scheme or arrangement.

(2) A scheme or arrangement contemplated in subsection (1) must—

(a)	be consistent with the objects of this Act;

(b)	be consistent with the Consumer Protection Act; and

(3) The Minister may, by notice in the Gazette—

(a)	accredit a scheme or arrangement contemplated in subsection (1); and

(b) amend or withdraw the accreditation on the recommendation of the Tourism Complaints Officer.

(4) The Tourism Complaints Officer—

(a)	must monitor the effectiveness of any accredited scheme or arrangement; and

(b)	may require the person responsible for the implementation of an accredited scheme or arrangement to provide such information as may be reasonably necessary for the purposes of such monitoring.