Tourism Act, 2014 (Act No. 3 of 2014)

Chapter 2 : National Tourism Sector Strategy, Norms and Standards, Codes of Good Practice

Purchase

(1) The Minister may, by notice in the Gazette and after following the consultation process contemplated in subsection (2), determine—

(a) norms and standards for—

(i) practising responsible tourism contemplated in section 2(2);

(ii) achieving service excellence in the tourism sector;

(iii) promoting the objects of this Act; and

(iv) the provisioning of tourism information services to the public; and

(b) indicators to measure compliance with such norms and standards.

(2) Before determining norms and standards under subsection (1), the Minister must—

(a) consult with the MEC’s on the norms and standards;

(b) give notice of the proposed norms and standards in—

(i) the Gazette;

(ii) at least two newspapers published and circulating nationally; and

(iii) a newspaper published and circulating in each province;

(c)	invite members of the public to submit to the Minister, within the period determined in the notice, written representations regarding the proposed norms and standards; and

(d) consider any written representations received.

(3)	Organs of state, including any institution established by government to exercise tourism functions, must apply the norms and standards determined under subsection (1) in the performance of their functions.

(4) The norms and standards contemplated in subsection (1)(a)(iv) may relate to matters such as—

(i)	the form of business and management that must be applied;

(ii)	business hours;

(iii)

facilities that must be available;

(iv)	staff and training requirements;

(v)	information and displays that must be offered; and

(vi)	signage and identification that must be used.