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Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

DWS Language Policy

10. Complaints mechanism

 

10.1 Any person who is dissatisfied with the decision of DWS regarding its use of official languages may lodge a complaint to the DG.

 

10.2 The complaint must be lodged in writing, and within three (3) months of the complaint arising.

 

10.3 The complaint should be addressed to:

 

The Director-General

National Department of Water and Sanitation

Private Bag X350

Pretoria

0001

Email: [email protected]

 

10.4 Any complaint lodged must state the name, address, and contact information of the person lodging it.

 

10.5 Any complaint lodged must provide a full and detailed description of the incident.

 

10.6 The DG may request a complainant to supply any additional information necessary to consider the complaint, and to attend a meeting for the purpose of making an oral enquiry into the complaint.

 

10.7 The DG will consider the complaint and respond in writing not later than three months after the complaint was lodged, informing the complainant of the decision.