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Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

Department of Arts & Culture's Official Language Policy

13. Complaints mechanism

 

13.1 Any person who is dissatisfied with a decision of the DAC regarding its use of official languages may lodge a complaint in writing to the DG.

 

13.2 Any complaint must be lodged:
13.2.1 in writing, and
13.2.2 within three months of the complaint arising.

 

13.3 Any complaint lodged must state the name, address, and contact information of the person lodging it.

 

13.4 Any complaint lodged must provide a full and detailed description of the complaint.

 

13.5 The DG may request a complainant to supply any additional information necessary to consider the complaint and to attend a meeting for the purpose of making an oral enquiry into the complaint.

 

13.6 The DG will consider the complaint and respond in writing, not later than three months after the complaint was lodged, informing the complainant of the decision.

 

13.7 If the complainant is dissatisfied with the decision of the DG, he or she may lodge an appeal to the Minister in writing.