Any person who is dissatisfied with a decision of the DBSA regarding its use of official languages may lodge a complaint addressed to the Chief Executive of the DBSA. The Chief Executive (CE) of the DBSA may delegate this responsibility and the person delegated will assume and execute such a responsibility as delegated by the Chief Executive.

A complaint must be delivered to The Development Bank of Southern Africa, 1258 Lever Road Headway Hill, Midrand 1685, South Africa, Gauteng.

A complaint regarding the use of official languages by the DBSA must be sent by registered post remitted to the Chief Executive of the Development Bank of Southern Africa.

The Complaint must:

The CE must consider the complaint and make a decision, no later than three (3) months after the complaint was lodged and must inform the complainant in writing of the decision.