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Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

Development Bank of Southern Africa (DBSA) Language Policy

12. Complaints regarding the use of official languages by the DBSA

 

Any person who is dissatisfied with a decision of the DBSA regarding its use of official languages may lodge a complaint addressed to the Chief Executive of the DBSA. The Chief Executive (CE) of the DBSA may delegate this responsibility and the person delegated will assume and execute such a responsibility as delegated by the Chief Executive.

 

A complaint must be delivered to The Development Bank of Southern Africa, 1258 Lever Road Headway Hill, Midrand 1685, South Africa, Gauteng.

 

A complaint regarding the use of official languages by the DBSA must be sent by registered post remitted to the Chief Executive of the Development Bank of Southern Africa.

 

The Complaint must:

• Be in writing; and
• Be lodged within three (3) months of the complaint arising and;
• Must state the name, address, and contact information of the person lodging the complaint; and
• Must provide a full and detailed description of the complaint.

 

The CE must consider the complaint and make a decision, no later than three (3) months after the complaint was lodged and must inform the complainant in writing of the decision.