In terms of written and spoken language in the DBSA, staff members should not utter or write derogatory remarks on the basis of race, ethnicity, gender, sexual orientation, culture or religion.

All Bank documents, should as much as possible, be written in clear jargon-free language so as to be accessible when shared with non-specialists. All divisions should compile a glossary of terminology predominantly used in their business environment which should be accessible to staff for reference i.e., posted on the Intranet. In the event that acronyms are used, the full meaning should be provided in a list either on the initial pages of the document or at the end.