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Water Services Act, 1997 (Act No. 108 of 1997)

Notices

Norms and Standards for Tariff Setting, 2024 - effective 1 April 2026

Norms and Standards in respect of Tariffs for Sanitation Services supplied directly to consumers

25. Categories and Levels of Sanitation Services

 

(1) A WSA/WSP must, when setting tariffs for providing sanitation services to consumers within its area of jurisdiction, differentiate between at least the following categories of sanitation households—
(a) consumers who use sanitation services primarily for discharging domestic waste water;
(b) consumers who use sanitation services primarily for discharging industrial waste water;
(c) consumers which are schools who primarily use sanitation services for discharging waste water for health and hygiene purposes; and
(d) consumers who use sanitation services primarily for a purpose other than those specified in sub-regulations 25(1)(a)-(c).

 

(2) A WSA/WSP must when setting tariffs for providing sanitation services to consumers for domestic use, differentiate (where applicable) between at least the following levels of service:—
(a) the supply of an on-site sanitation service to the consumers with emptying; and
(b) the supply of a reticulated sanitation service to consumers.

 

(3) A WSA/WSP may, when setting tariffs for providing sanitation services to consumers primarily for a non-domestic use, differentiate between profit making enterprises (Small; Micro; Medium and Macro Enterprises) and non-profit making organisations (e.g. NGOs; CBOs; Schools; Hospitals; etc.)

 

(4) A WSA/WSP may, when setting tariffs for providing sanitation services to consumers, differentiate between seasonal and non-seasonal tariffs, different geographic areas, taking into account among other factors, the socio-economic and environmental impact of seasonal charges.