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Water Services Act, 1997 (Act No. 108 of 1997)

Notices

Norms and Standards for Tariff Setting, 2024 - effective 1 April 2026

3. Roles and Functions of Water Services Institutions

 

(1) Water Services Providers
(a) A water services authority may perform the functions of a bulk WSP under the same conditions specified for a bulk WSP.
(b) A water services authority or retail WSP that is also a bulk WSP to other water services authorities must follow and comply with these norms and standards in respect of tariffs for bulk water services.
(c) These norms and standards for bulk water services:—
(i) apply to the supply of bulk potable water by a bulk WSP, whether private or public which can be water boards, WSAs (municipalities) and bulk water WSPs, to other WSls and bulk water users whether the water is treated, re-used, or desalinated; and
(ii) apply to the supply of bulk raw water (non-potable water) by a bulk WSP to other water services institutions in the premise of a water supply contract where the WSP is authorised.
(d) Subject to sub-regulations 3(1)(a-b), a bulk water services provider and/or regional water utility may not use a bulk water supply tariff in respect of tariffs for bulk water services which is inconsistent with these norms and standards.
(e) A bulk water service provider and/or regional water utility that is also a retail WSP must follow and comply with these norms and standards in respect of retail water tariffs for water services supplied directly to retail customers on the basis of a service level agreement with the water services authorities within whose area of jurisdiction the supply occurs.

 

(2) Water Service Authorities (WSA)
(a) A WSA may perform the functions of a WSP under the same conditions specified for a WSP and provided it accounts separately for the WSP functions from those of a WSA.
(b) A WSA or WSP may provide either or both water services supply and sanitation services as provided for in schedule 4B of the Constitution.
(c) No WSA or WSP may levy a water supply tariff in respect of tariffs for water services supplied directly to consumers which is inconsistent with these norms and standards unless it has acquired a special written permission from the Minister to levy such a water supply charge prior the application for such.
(d) A bulk WSP and/or regional bulk water utility would fall into the category described in sub-regulation 3(2)(b) if it supplies water directly to consumers.
(e) A WSA may perform the functions of a WSP to provide sanitation services under the same conditions specified for a WSP.