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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 3 : Protection of Consumer Rights and Consumers’ Voice

Part A : Consumer’s right to be heard and obtain redress

69. Enforcement of rights by consumer

 

 

A person contemplated in section 4 (1) may seek to enforce any right in terms of this Act or in terms of a transaction or agreement, or otherwise resolve any dispute with a supplier, by—

a) referring the matter directly to the Tribunal, if such a direct referral is permitted by this Act in the case of the particular dispute;
b) referring the matter to the applicable ombud with jurisdiction, if the supplier is subject to the jurisdiction of any such ombud;
c) if the matter does not concern a supplier contemplated in paragraph (b)—
i) referring the matter to the applicable industry ombud, accredited in terms of section 82(6), if the supplier is subject to any such ombud; or
ii) applying to the consumer court of the province with jurisdiction over the matter, if there is such a consumer court, subject to the law establishing or governing that consumer court;
iii) referring the matter to another alternative dispute resolution agent contemplated in section 70; or
iv) filing a complaint with the Commission in accordance with section 71; or
d) approaching a court with jurisdiction over the matter, if all other remedies available to that person in terms of national legislation have been exhausted.