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Consumer Protection Act, 2008 (Act No. 68 of 2008)

Notices

Guidelines to be followed by the National Consumer Commission in assessing applications for accreditation of consumer protection groups in terms of section 78 of the Consumer Protection Act 68 of 2008 (The CPA)

Part A

2. Introduction

 

2.1. The purpose hereof is to provide practical guidelines to prospective consumer protection groups on matters that need to be covered when applying for accreditation as a consumer protection group in terms of section 78 of the CPA. The requirements listed herein are not exhaustive but contain the minimum contents that should form part of the accreditation application.

 

2.2. Consumer protection groups are encouraged to use these guidelines as the basis for their accreditation applications. There are many advantages that can be gained by being accredited as a consumer protection group in terms of section 78 of the CPA and those advantages also come with certain obligation such as being monitored by the NCC whether the accredited consumer group is effective and efficient in that it can comply with the purposes and policies of the CPA when carrying out its functions in terms of the CPA.

 

2.3. The NCC may from time to time impose further reasonable conditions on the accreditation of consumer protection group to further the purposes of the CPA. Although the CPA does not impose an obligation on the Commission to prepare these guidelines, the NCC has found it prudent to assist the aspirant consumer protection groups to understand the basic/ minimum requirements and the procedure for application for accreditation in terms of the CPA.

 

2.4. Accreditation should be seen as a mutual benefit for both the consumers and consumer protection groups.