Supreme Court Act, 1959
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201611. Service Upgrades and Network Outages |
| (1) | A Licensee must notify affected end-users via SMS, and on Social Media platforms, or its own website, seven (7) days before, of any planned service interruptions due to service or system upgrades. The default must be that the end-users are opted in, but provided with the option to opt out (or to opt back in again if they have previously opted out). |
| (2) | A Licensee must notify the Authority and its customers, via Social Media platforms, SMS and its website, of any major network outage that results in poor quality of service as soon as it occurs. |
Regulation 11 substituted by regulation 6 of the End-User and Subscriber Service Charter Fourth Amendment Regulations 2023, Notice No. 3207, GG48318, dated 28 March 2023]
