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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

2. Purpose of the Regulations

 

The purpose of these Regulations is to:

(a) Prescribe minimum standards for electronic communications services to an end-user by:
(i) an individual or class ECNS licensee; and
(ii) an individual or class ECS licensee
(b) Ensure that the quality of service offered to an end-user is in accordance with the prescribed service parameters; and
(c) Protect the rights of end-users in the electronic communications sector by:
(i) providing an end-user with sufficient information to enable informed decisions;
(ii) ensuring the efficient and effective resolution of complaints; and
(iii) facilitating redress to an end-user where appropriate.