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Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)

Regulations

Code of Practice for the South African Postal Industry, 2012

3. Objectives of the Code

 

The objectives of the regulations are:

3.1 to ensure acceptable standards of conduct by Postal Operators,
3.2 to contribute to a set of uniform standards of service by operators for consumers
3.3 to uphold professionalism, responsiveness, honesty, trust, respect, excellence, quality, commitment to client satisfaction and compliance; and
3.4 to promote harmonious interaction and relationship between the reserved and unreserved operators in the postal industry.