All Postal Operators shall:
| (a) |
Treat customers with respect and dignity; |
| (b) |
Display utmost courtesy and care when dealing with the aged and disabled persons; |
| (c) |
Endeavour to communicate with customers in the language of their choice as far as it is practicable and possible; |
| (d) |
Display at their outlets in the public area, information pertaining to customer complaints resolution procedures, including information on insurance policies for lost and or damaged parcels and letters; |
| (e) |
Ensure that all complaints received are recorded appropriately and resolved in a courteous, efficient and fair manner; |
| (f) |
Ensure that their premises are clean, safe and secure; and |
| (h) |
Make customers aware of insurance facilities for lost and or damaged letters or parcels when entering into transactions. |
[Numbering as published in the original Government Gazette]
| (2) |
Harmful Business Practice |
Postal Operators shall not engage in the following business practices:
| (a) |
Dishonesty in their dealings with customers; |
| (c) |
Misrepresentation of facts in their dealings with customers; |
| (d) |
Intentionally damaging the image of another operator, the industry, or customers; |
| (e) |
Packaging of the reserved postal services in a misleading way, in order to evade the weight and dimensions restriction so as to make it suit the requirements of the unreserved postal services; and |
| (f) |
Conducting business in an area reserved for another postal operator. |
Statistics Act, 1999
