Older Persons Act, 2006
R 385
National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation37. Period for completing screening |
| (1) | The Ombud must complete the screening within 15 working days of the laying of the complaint or of receiving the additional information in terms of regulation 34(2). |
| (2) | The Ombud may extend the period for screening the complaint by a further period of up to 15 working days if necessary owing to— |
| (a) | the size or complexity of the complaint; or |
| (b) | the time taken to obtain additional information in terms of regulation 34(2) or submissions in terms of regulation 36(1). |
