Chapter 7 : Complaints Handling and Investigation |
34. Acknowledgement of complaint and request for additonal information
36. Submissions regarding complaints
37. Period for completing screening
38. Decision following screening
39. Cooperation with other entities
40. Referral from other entities and the public
41. Decision to take no further action on complaint
43. Notice to health establishment being investigated
45. Period for completing investigation
48. Notice of decision after investigating complaint and investigation report
50. Confidentiality of information