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National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

40. Referral from other entities and the public

 

If the Ombud becomes aware of a particular matter, other than through a formal complaint, by way of a referral from—

(a) a health establishment;
(b) other statutory authority or any other appropriate or suitable body or entity, including the Office; or
(c) in any other manner and decides to deal with the matter; the Ombud may, with the relevant person's consent, deal with the matter as if it were a complaint and the person were the complainant.