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National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

41. Decision to take no further action on complaint

 

(1) At any time, the Ombud may decide to take no further action on a complaint if the Ombud reasonably considers that—
(a) the complaint—
(i) is frivolous, vexatious, trivial or not made in good faith;
(ii) is misconceived or lacking in substance;
(iii) is being adequately dealt with by another appropriate entity;
(iv) has been resolved or otherwise appropriately finalised by the Ombud or another appropriate entity; and
(v) despite reasonable efforts by the Ombud or another appropriate entity, cannot be resolved; or
(b) the complainant—
(i) has failed, without reasonable excuse, to—
(aa) satisfactorily cooperate with the Ombud to resolve the complaint; and
(bb) comply with a request from the Ombud for additional information, evidence or submissions the Ombud needs to deal properly with the complaint.

 

(2) The Ombud may decide to take no further action on a matter if—
(a) the complaint is withdrawn;
(b) the matter from which the complaint arose, and the complainant was aware of the matter, at least 2 years before the complaint was laid; or
(c) a complainant, or other relevant person dies and the Ombud reasonably considers that no further action is necessary.