4.1

Norm 1 : An organisation must be accredited

4.1.1

Standard: Certificate of accreditation must be available and displayed

4.1.2

Outcome: Organisations are accredited to accommodate victims of trafficking

PROGRAMME PRACTICES:

(a)

Service provider should be granted with an accreditation certificate to render services to victims of trafficking.

(b)

Service provider should ensure that a valid accreditation certificate of the organisation is publicly displayed in the reception or in the administration area.

4.2

Norm 2. Service providers must ensure the victims’ safety and security in the organisation.

4.2.1

Standard: Secured environment in which victims are protected from physical, social and emotional harm or threat of harm.

4.2.2

Outcome: Victims are safe and secured in the organisation.

PROGRAMME PRACTICES:

(a)

Controlled access to facility:

Service provider should ensure that the organisation have Close Circuit Television System (“CCTV”) Cameras and alarm system which are in a good working condition.

(b)

Appointment of competent staff members:

Service provider should ensure that security staff members are orientated in the maintenance of control measures in the organisation.

(c)

Action plan for emergencies:

Service provider should ensure that an emergency action plan with relevant contact details are displayed and regularly updated.

(d)

Service provider should ensure that an emergency plan of when the organisation is attacked is in place

(e)

Service provider should ensure that staff members are provided with panic buttons for the use in emergencies. The safety of the staff members is of utmost importance.

(f)

Service provider should ensure that the organisation has an emergency generator or backup plan (e.g. candles, gas, coals, etc) that is functional and serviced regularly.

(g)

Service provider to ensure that the organisation provides emergency water supply through borehole, reservoir, tanks (e.g Jojo) or others.

(h)

Evacuation plan:

Service provider should ensure that an evacuation plan is displayed. Staff and victims to be trained on the plan and regular drills are done to familiarise and prepare the staff member and the victims in case of emergency.

(i)

Service provider should ensure that an evacuation chair is available and ready for when there is a need

(j)

Service provider should ensure that an organisation has an emergency exit

(k)

Fire extinguisher:

Service provider should ensure that the fire extinguisher is in place as per the requirements of Occupational Health and Safety Act and it is serviced according to the manufacturer’s instructions.

(l)

Service provider should ensure that windows and doors are adequately protected to ensure the safety of victims

(m)

Service provider should ensure that the structure is safe and weatherproof

(n)

Visitors

Service provider should ensure that all visitors to the organisation (excluding other service providers such as government officials; monitoring and evaluation committee and others), make an appointment prior to the visit and sign the visitors register.

The register must reflect the following: name; identity number; home address; person visited and relationship with that person; phone number; time in and time out as well as the signature.

The visitor should present an identity document for his or her identification.

(o)

Service provider should ensure that all visitors are screened / searched before entering the organisation.

(p)

Service provider should ensure that all victims are screened / searched on their return to the organisation.

(q)

Vehicle logbook and transportation:

Service provider should ensure that the logbook for the vehicle is available and ready to be completed when the service provider wants to use the vehicle.

(r)

Service provider should ensure that victims at risk are transported by SAPS to various service providers in case of risk situations for instance to the Department of Home Affairs; Embassies; courts; hospitals; clinics, etc.).

(s)

General safety:

Service provider should ensure non—slippery and non-shining flooring surfaces. All carpets should be suitably and safely secured.

(t)

Service provider should ensure that all victims and staff members who leave the premises sign a daily register (i.e. time out and time in).

(u)

Service provider should ensure that it is safe outside the organisation free from sharp garden tools or garden equipment and dangerous objects.

(v)

Service provider should ensure that outside and inside premises are maintained to a reasonable standard

(w)

Service providers should ensure that pools are safe and covered, fire exits and extinguishers are clearly marked.

(x)

Refuse disposal services:

Service provider should ensure that all refuse disposal services at premises are disposed according to municipality regulations

Service providers should ensure that waste disposal methods are:

(x)

Service providers should ensure that there is a pest control service available to the organisation as and when required

(y)

Service providers shall inform the victims about the witness protection measures

4.3

NORM 3. Victims of trafficking must have access to and receive adequate health care

4.3.1.

STANDARD: Health care policy for the organisation in place

4.3.2.

OUTCOME: Victims have access to adequate health care

PROGRAMME PRACTICES:

(a)

Service provider must ensure that medical examination forms part of admission criteria

(b)

The service provider must ensure that medical screening for STI, pregnancy, drug testing and other health related problems are in place within 24 hours after the arrival of the victim

(c)

Service provider must ensure that information on accessibility to primary health care services is displayed

(d)

Service provider must ensure that detoxification services is accessible for the victims

(e)

Service provider must ensure that a first aid kit is readily available, maintained and the staff must be trained on how to administer first aid. The first aid kit must always be adequately stocked.

(f)

Service provider must ensure that medicine, cleaning substances and any dangerous substances are kept in separate locked cupboards and are administered by trained staff

(g)

Service provider must ensure that primary health care for pregnant mothers and children including mobile clinics are accessible and provided

(h)

Service provider must ensure that transport is available for victims to hospitals, clinics, etc

(i)

Service provider must ensure that access to Medical services is available 24 hours

(j)

Service provider must ensure that designated sick bay are provided for victims who are sick

4.4

NORM 4. Provision of separate toilets facilities

4.4.1.

STANDARD: Provision of separate toilets facilities for both genders are clean and in good working condition

4.4.2.

OUTCOME: Victims experience privacy and hygienic toilets facilities in the organisation

PROGRAMME PRACTICES:

(a)

Service provider must ensure that one [1] toilet for at least every eight [8] residents of each gender are available

(b)

Service provider must ensure that where no washing basins are available, one suitable container must be made available for 15 victims

(c)

Service provider must ensure that female facilities are equipped with sanitary disposal bins

(d)

Service provider must ensure that toilet facilities for victims with special needs accommodate wheel chairs and other relevant equipment

(e)

Service provider must ensure that buildings have ramps and hand rails to facilitate access for people with special needs

(f)

Service providers that cannot accommodate victims with special needs, must have a arrangement with another accredited facility where they can refer them accordingly

(g)

Service provider must ensure that a urinal be provided in the toilet complex where a facility is developed to be used by more than six male victims

(h)

Service provider must ensure that the toilet roll holder is placed in easy reach of the user of the toilet – the roll holder may not be placed towards the back of the person sitting in the toilet

(i)

Service provider must ensure that the facilities are furnished with non-slippery, non-shining flooring and easy to clean surfaces

(j)

Service provider must ensure that the toilet area is well ventilated

(k)

Toilet for staff and visitors

Service provider must ensure that hand wash basin is supplied with constant warm and cold water. Toilets must be clean and accessible

(l)

Service provider must provide separate toilet facilities for males and females. There must also be separate male and female toilets for staff and visitors.

4.5.

NORM 5. Provision of privacy in rooms

4.5.1.

STANDARD: Rooms provide private space for victims

4.5.2.

OUTCOME: Victims experience privacy and sense of belonging

PROGRAMME PRACTICES:

(a)

Rooms:

Service providers must ensure that single room floor space will be according to minimum Local Government By-Laws requirement

(b)

Service providers must ensure that double room floor space will be according to minimum Local Government By-Laws requirements

(c)

Service providers must ensure that one victim is accommodated per bed and no sharing of beds are allowed.

(d)

Service providers must ensure that an organisation that accommodates victims with special needs are accessible and user friendly (all needs must be met if not, referral to another accredited organisation must take place)

(e)

Service providers must ensure that one family room /unit is available as and when required

(f)

Bathrooms

Service providers must ensure that bathroom facilities provide the ratio of one [1] bath or shower to at least every eight [8] victims

(g)

Service providers must ensure that in the case of open plans, bathroom facilities for victims must be designed to provide privacy in showers, toilets and baths to be used by more than one person at a time

(h)

Service providers must ensure constant supply of hot and cold water to all baths and showers

(i)

Service provider must ensure that at least one [1] hand wash basin with constant hot and cold water supply is provided in each bathroom

(j)

Service provider must ensure that bathroom walls is painted with a light durable, washable colour

(k)

Service providers must ensure that floors are non-slippery and non-shining surface.

(l)

Service providers must ensure that washing lines are provided outside living quarters for laundry

4.6

NORM 6: Victims’ information must be treated with strictest confidentiality

4.6.1.

STANDARD: Confidentiality of the victims to be respected at all times

4.6.2.

OUTCOME: Victims’ information and whereabouts are protected

PROGRAMME PRACTICES:

(a)

Service provider must ensure that an organisation have a safe and lockable cabinet for files, information and personal belongings

(b)

Service provider must ensure that all information on intervention is confidential and all reports are locked in the safe

(c)

Service provider must ensure that the keys to the safe is kept by the Manager or the staff member on duty

(d)

Service provider must ensure that spare keys are accessible for managers in case there is a crisis and be signed in a register (taken and delivered back)

(e)

Service provider must ensure that all victims’ reports are on the file.

(f)

Service provider must ensure that victim’s cellphone is locked in the lock-up locker or safe according to the organisation ’s policy

4.7.

NORM 7. An enabling environment for children must be created

4.7.1.

STANDARD: An environment which is conducive and safe for children’s wellbeing, growth and development

4.7.2.

OUTCOME: Children feel safe and at home in the organisation

PROGRAMME PRACTICES:

(a)

Service provider must ensure that an enabling environment is created for children’s unconditional acceptance, treatment and interaction in the organisation

(b)

Service providers must ensure that compliance with the National Child Protection and Sexual Offences Register is maintained

(c)

Service provider must ensure that children’s education is given first priority and if they are unable to render such service, to refer children accordingly

4.8

NORM 8. Provision of proper care for sick children

4.8.1.

STANDARD: Immediate and appropriate health care services to child/ren be facilitated

4.8.2

OUTCOME: Child/ren receive appropriate treatment and care

PROGRAMME PRACTICES:

(a)

Service provider must ensure that staff members are able to identify sick children and make the necessary referrals

(b)

Service provider must ensure that policies and procedures relating to the health care of children in the organisation are in place. Policies to cover the following:

(i)

Criteria for identifying sick children and or with chronic illnesses

(ii)

Safe keeping of all medication at the organisation

(iii)

Procedure for dealing with children who are sick

(iv)

Guidelines for preventing the spread of diseases at the organisation

(v)

Time frames for medical check-ups, by staff

(c)

Service provider must ensure that after identifying children who are sick, the sickness or problem must be reported to the parent(s), caregiver or family as soon as possible

(d)

Service provider must ensure that in case of emergency, the child is taken to the nearest hospital or clinic for treatment

(e)

Service provider must ensure that a parent/ caregiver or guardian together with the house mother properly administrate the medication to the child according to the medical prescription

(f)

Service provider must ensure that a medical register is in place and properly managed

(g)

Service provider must ensure that updated records of each child’s medical history including immunization programme is kept from the date of admission

(h)

Service provider must ensure that health incidents and accidents occurring at the facility are recorded and attended to

(i)

Service provider must ensure that a written consent form is signed by the parent, care giver or guardian in case of infectious diseases or HIV /AIDS status

4.9.

NORM 9. Safe storage of anything that may be harmful to adult victims and children

4.9.1.

STANDARD: All sharp, dangerous objects and household chemicals on the premises of the organisation be locked away and used under supervision of an adult

4.9.2.

OUTCOME: Adequate safe storage in place

PROGRAMME PRACTICES:

(a)

Service provider must ensure that any substances, tools, cleaning materials are safely stored, locked up and kept out of reach of children

(b)

Service provider must ensure that electrical plugs are covered

(c)

Service provider must ensure that equipment used is safe, clean and well maintained

(d)

Service provider must ensure that linen, furniture and suitcases are stored separately

(e)

Service provider must ensure that the store room provides shelves for chemicals and detergents

(f)

Service provider must ensure that the store room is locked at all times

(g)

Service provider must ensure that lockable cabinets for medicine are available for the storage and medication is prescribed by a medical practitioner

4.10.

NORM 10: An organisation providing accommodation must provide counselling services to victims of trafficking

4.10.1.

STANDARD: Psycho-social support services available and accessible to all victims

4.10.2.

OUTCOME: All victims have access to counselling

PROGRAMME PRACTICES:

(a)

Service providers must ensure that assessment to victims is conducted to determine their individual needs

(b)

Service providers must ensure that appropriate services are rendered to the victims in a non discriminatory and non-judgemental manner including but not limited to the following:

(c)

Service providers must ensure that counselling services are rendered by the service providers who have appropriate training, support and supervision to maximise their abilities and capacity to render such programmes.

(d)

Service providers must ensure that counselling services are rendered in a conducive environment to assist victims to use their strength-based approach while they are assisted to deal with trauma

(e)

Service provider must ensure that the best interest of the victims are served through a multidisciplinary approach

(f)

Service providers must ensure that the growth and development of victims are monitored and communicated to the victims

(g)

Service providers must ensure that secondary victimization and trauma are minimised

(h)

Service providers must ensure that counselling entails holistic approach that is sensitive to the linguistic, religious and cultural values of victims

(i)

Service provider must ensure that victims are informed of the therapeutic progress made since admission

(j)

Service provider must ensure that International Social Services (ISS) are utilized if the victims are from other countries

4.11

NORM 11: All victims to be reintegrated into their families and or communities

4.11.1.

STANDARD: Reintegration services prioritized

4.11.2.

OUTCOME: Victims be reunited with their families and or communities

PROGRAMME PRACTICES:

(a)

Service provider must ensure that all victims are reintegrated with their families and or communities depending on the assessment report.

(b)

Service provider must ensure that reintegration services are prioritized and in compliance with relevant policy and legislation

(c)

Service provider must ensure that after care services are rendered where possible and as per need

(d)

Service providers must develop an exit strategy for the victims

4.12

NORM 12: Provision of Rehabilitation Programme to victims

4.12.1.

STANDARD: Rehabilitation services available and accessible for all victims (Restoration and Healing)

4.12.2.

OUTCOME: Victims’ psycho-social well-being are restored

PROGRAMME PRACTICES:

(a)

Service providers must ensure that Social Workers are trained in the Restoration and Healing programme

(b)

Service provider must ensure that IDP cover the following needs:

(c)

Service provider must ensure that each victim Individual Development Plan (IDP) reflects the situation analysis and progress according to intervention strategies and are regularly updated

(c)

Service providers must ensure that risk factors identified during assessment such as:

Sense of belonging, rejection, discrimination, independence, generosity, mastering and others are addressed

(d)

Service providers must ensure that victims’ IDP and Care Plan are regularly updated and available

4.13.

NORM 13: Provision of education and skills development training for victims

4.13.1.

STANDARD: Victims empowered and equipped with the necessary skills

4.13.2.

OUTCOME: Empowered victims

4.14.

NORM 14: Parents with children are accommodated

4.14.1.

STANDARD: Reception, care and development of children are prioritized

4.14.2.

OUTCOME: The best interests of children are served

PROGRAMME PRACTICES:

(a)

Service provider must ensure that all children with an adult victims are referred to the Provincial Department of Social Development, designated Social worker or child protection organisation who must conduct a needs assessment to establish if the children is/are in need of care and protection (Children’s Act 38 of 2005, section 150)

(b)

Service provider must ensure that the necessary and appropriate services according to the Individual Developmental Plan and Care Plan (medical/psycho-social aspects of the child) are rendered

(c)

Service provider must ensure that an Individual Developmental Plan (IDP) is developed for each child depending on the age of the child. IDP must consider the following:

(d)

Service provider as well as parents must ensure that Children’s Rights are upheld

(e)

Service providers must ensure that furniture and equipment for children are according to the children age cohorts

(f)

Service provider must ensure that the rights and responsibilities for children are displayed

(g)

Service provider must ensure that the environment is child friendly

(h)

Service provider must ensure that no practices that violate children’s rights are allowed

(i)

Service provider must ensure that parents and child services including parenting plans, stress management, conflict resolution, positive communication and discipline, assertiveness and behaviour change are rendered

(j)

Service provider must strengthen children enable them to build healthy interpersonal relations

(k)

Service provider must ensure that children are appropriately referred to professional services. (psychologist, psychiatrist, speech therapist, etc)

(l)

Service providers must ensure that age appropriate information is shared with children such as child labour, child trafficking, commercial sexual exploitation and positive choices

4.15.

NORM 15. Organisations must provide accommodation for all victims

4.15.1.

STANDARD: Accommodation for all victims available (24 hours a day)

4.15.2.

OUTCOME: All victims are accommodated

PROGRAMME PRACTICES:

(a)

Service provider must ensure that each an every victim who is certified to be an alleged victim of trafficking must have access to services rendered by accredited organisations

(b)

Service provider must ensure that an Admission Policy is aligned with accreditation process as stipulated in the Regulations of the Prevention and Combating of Trafficking In Persons Bill

(c)

Service provider must ensure that a conducive environment is created for the victims to feel at home and at ease.

(d)

Service provider must ensure that an intake form and register book are in place and completed in the pre-assessment and screening phase

(e)

Service provider must ensure that an assessment is conducted within 24 hours from admission and that the needs assessment is completed

(e)

Service provider will ensure that an Individual Developmental Plan (IDP), Care Plan and an Exit Strategy is developed for each victim

(f)

Service provider must ensure that high risk situations are identified and attended to

(g)

Service provider must ensure that a contract (agreement) between the organisation and the victim is signed on the duration of stay

(h)

Service provider must ensure that a contract (agreement) between the organisation and the victim is signed on the duration of stay

(i)

Service provider must ensure that the consent form for staying in the organisation is signed by the victim. Victim to receive a copy of the organisational policy

(k)

Service provider must ensure that the South African Police Service receives a notification form of the admission of the victim

(l)

Service provider must ensure that a temporary certificate, certifying that a victim is a victim of trafficking is issued by the Department of Home Affairs in the prescribed format

(m)

Service provider must ensure that important telephone numbers (emergencies) are displayed, visible and accessible to all victims in the organisation

(n)

Service providers must ensure that victims are protected from further abuse, neglect, ill-treatment and exploitation within the organisation

(o)

Service provider must ensure that all information on intervention is confidential and the victims files are kept in a safe

(p)

Service provider must ensure that complaint procedure is in place and it is clearly displayed and understood by the victims. Interpreters must be available in case a victim speaks a foreign language

Policy- adults with children

(a)

Service provider must ensure that parents with children take the responsibility for their children during their stay in the organisation

(b)

Service provider must ensure that victim is placed separately during contagious illness (measles, chicken pocks, etc) own room

(c)

Service provider must ensure that the parent (alleged victim) sign the indemnity form and the consent form for medical attention and procedures

(d)

Service provider must ensure that arrangements for the child to be transported to the local clinic, hospital, schools and therapeutic sessions are made and it must be under supervision of an adult

(e)

Service provider must ensure that the medical register is in compliance with the Health Care Standard of the organisation

(f)

Service provider must ensure that all children are under adult supervision at all times

4.16

NORM 16. Victims’ rights to a hygienic and safe kitchen are upheld

4.16.1.

STANDARD: Kitchen functional, well equipped and safe

4.16.2.

OUTCOME: The kitchen is clean and functional

PROGRAMME PRACTICES:

(a)

Service provider must ensure that the washing-up area is separate from the food preparation area

(b)

Service provider must ensure that adequate and constant hot and cold water is supplied to all basins

(d)

Service provider must ensure smooth and even washable wall surfaces

(e)

Service provider must ensure that they have a fridge to store perishable food

(f)

Service provider must ensure that sufficient suitable storage space for crockery, cutlery and kitchen utensils are available

(g)

Service provider must ensure that the floor areas are according to local government By-Laws minimum requirements

(h)

Service provider must ensure that paraffin, gas and other electric appliances are kept out of reach of children

(i)

Service provider must ensure that cleaning materials are kept in clearly marked containers and out of reach of children

(j)

Service provider must ensure that equipment used must be safe, clean and well maintained

(k)

Service provider must ensure that separate storage for groceries and cleaning material are available

(l)

Service provider must ensure that the kitchen is well equipped with utensils

(n)

Food preparation for babies

Service provider must ensure that the preparation of the food for the babies is prepared in an hygienic environment

4.17

NORM 17. Preparation and provision of food must take place under safe and hygienic conditions

4.17.1

STANDARD: Eating facilities and storages clean

4.17.2

OUTCOME: Healthy nutritious food provided

PROGRAMME PRACTICES:

(a)

Service provider must ensure that there is an adequate functional storage of raw and prepared food

(b)

Service provider must ensure that eating facilities are free of offensive smells

(c)

Service provider must ensure that food preparation is in accordance with the prescriptions of the Health Act and the By-laws of the municipality

(d)

Service providers must ensure that there is separate areas for food preparation, serving of food and cleaning up

(e)

Service providers must ensure that food must be stored in appropriate areas:

(f)

Service provider must ensure that there are three nutritious meals per day, transparent and displayed.

(g)

Service provider must ensure that special dietary needs in accordance with cultural, religious and medical needs of victims are available

4.18

NORM 18. Provision made for recreational and multi-purpose activities

4.18.1

STANDARD: Recreational facility is conducive

4.18.2

OUTCOME: Recreational facility is available and can also be utilized for multi-purpose activities

PROGRAMME PRACTICES:

(a)

Service provider must ensure that there is appropriate, suitable and safe heating system in the dining areas where it is very cold

(b)

Service provider must ensure that floors are covered, washable and non-slippery.

(c)

Service provider must ensure that the dining room is in a well ventilated area

(d)

Service provider must ensure that the furniture is comfortable and friendly for children and adults (couches, tables and chairs)

(e)

Service provider must ensure that a dining area with a minimum floor area of 1,5m² per resident with adequate passages and aisles in the dining area are according to the Local Government By-Laws

(f)

Service provider must ensure that the recreational facility is well designed and conducive for occupational therapy or other group activities

(g)

Service provider must ensure that the in-house dining room have either curtains or blinds

(h)

Service providers must ensure that recreational facilities cater for victims with special needs

4.19

NORM 19. Administrative office must be available in the organisation

4.19.1

STANDARDS: A suitable and furnished administrative office on the premises

4.19.2

OUTCOME: Administrative office well equipped and in place

PROGRAMME PRACTICES:

(a)

Service provider must d ensure that the administrative office have a suitable, furnished office on the premises

(b)

Service provider must ensure that the phone at the organisation is always in a working condition

(c)

Service provider must ensure that the staff at the organisation have the record of all incidences

(d)

Service providers must ensure that there is a separate counselling room that is conducive and ensures privacy

(e)

Service provider shall inform victims about legal, medical, social, psychological services and other professional services available to them

(f)

Service provider must ensure that there is a designated smoking area

(g)

Service provider must ensure that personal belongings of staff be secured in separate lockable cupboards

(h)

Service provider must ensure that all victims should sign an indemnity form before they are been transported to various service providers or destinations

(h)

Service provider must ensure that an appropriate filing system are in place pertaining to administration

(i)

Service provider shall inform victims of the outcomes of cases where necessary

(j)

Service provider must ensure that acceptable financial practices are adhered to according to Public Finance Management Act

(k)

Service provider must ensure that an annual budget is available

(l)

Service provider must ensure that financial reports are presented quarterly to the Department of Social Development.

(m)

Service provider must ensure that the official responsible for the financial management is adequately trained and qualified

(n)

Service provider must ensure that financial policy and delegation are approved by the Board of Management

(o)

Service provider must ensure that the payment of accounts and receipt of income is done in accordance with financial policy

(p)

Service provider must ensure that all external and internal audit reports are submitted and available

(q)

Service provider must ensure that monthly operational meetings / communications with staff take place and minutes are documented.

(r)

Service provider will ensure that the annual report and financial statements are submitted to the provincial head of the department of social development (health and social development where applicable) as well as to the National Department of Social Development, Directorate: Non-Profit Organisations

(s)

Service provider must ensure that finances are spent according to business plan.

4.20

NORM 20. Assets secured and well managed

4.20.1

STANDARD: Organisation al policy for assets management in place

4.20.2

OUTCOME: Effective quality control, utilization and maintenance of assets

PROGRAMME PRACTICES:

(a)

Service provider must ensure that a maintenance service plan is approved by management

(b)

Service provider must ensure that an updated Asset Register is available and inventory list is signed

(c)

Service provider must ensure that assets are comprehensively bar-coded, secured and insured

(d)

Service provider must ensure that regular monitoring of assets is performed and reported at meetings of the organisation by management

(e)

Service provider must ensure that evaluation procedures for assets are in place and reported to meetings of the organisation

(h)

Service provider must d ensure that damaged assets are repaired and or replaced timeously subject to availability of funds

(i)

Service provider must ensure that the system for the disposal of damaged assets is in place

4.21.

NORM 21. Human resources must be adequately managed

4.21.1

STANDARD: Human resource policy approved by organisation ensuring best practices

4.21.2

Outcome: Well trained, skilled, motivated and dedicated staff

PROGRAMME PRACTICES:

(a)

Service provider must ensure that the appropriate staff is in place

(b)

Service provider must ensure that all applicants should be checked against Part B of Child Protection Register

(c)

Service provider must ensure that the Managers have training on the human trafficking issues

(e)

Service provider must ensure that the Manager is able to demonstrate management and administration skills and be registered with relevant professional body

(f)

Service provider must ensure that Social workers are trained on the phenomenon of human trafficking and the Restoration and Healing programme

(g)

Service provider must ensure that each staff member have a personal file including job description, Individual Development Plan, Work-plan and other related matters

(h)

Service provider must ensure that contracts of the staff members includes agreement on Confidentiality, acknowledgement of the rights of victims, victims responsibilities and victims’ rights as recipients of the service

(i)

Service provider must ensure that staff leave records e.g. leave, sick leave, family responsibility, are recorded punctually and maintained

(j)

Service provider must ensure that capacity building is undertaken on an ongoing basis

(k)

Service providers must ensure that staff members are trained on how to assist victims with special needs

(l)

Service provider must ensure that they meet the basic conditions of the Employment Equity Act, 1998 (Act No. 55 of 1998)

(m)

Service provider must ensure that the daily incident management register is regularly completed and handed over to shift workers

(n)

Capacity building and training

Service provider must ensure that all staff members are exposed to the accredited capacity building programmes

(o)

Service provider must ensure that an organisational programme plan is developed that includes formal and informal training