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Public Service Commission Act, 1997 (Act No. 46 of 1997)

Rules

Rules for Dealing with the Grievances of Employees in the Public Service

Schedule 1

C. Managing a grievance

 

(1) A grievance must as far as possible be resolved by an employer and as close to the point of origin as possible.

 

(2) The employer must ensure that the grievance is dealt with in a fair, impartial and unbiased manner, and that the principles of natural justice are observed.

 

(3) The procedure must be such that it assists and enables an employer and an employee to address a dissatisfaction.

 

(4) No employee must be victimised or prejudiced, directly or indirectly as a result of lodging a grievance.

 

(5) If disciplinary action is being taken against an employee, utilisation of this procedure by the employee to address any matter related to the disciplinary action shall not halt the disciplinary procedure.

 

(6) A grievance must be lodged in writing and all decisions taken during the process must be in writing.

 

(7) An employee may be assisted by a representative.