A. Definitions
B. Purpose and application
C. Managing a grievance
D. Adherence to time limits
E. Provision of information
F. Departmental stages to address a grievance
G. Referral to the Commission
H. Grievances of Head of Department
I. Evaluation
J. Other procedures
K. Transitional measures
L. Date of commencement
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Older Persons Act, 2006
